Frequently asked questions
Questions & answers
Everything you need to know about subscription, delivery and our supplements.
How does the subscription work?
You try your chosen product for the first month for 199 kr including shipping and VAT. After that it renews automatically at the regular monthly price and is delivered to your home every month. Everything is handled smoothly — you don't need to reorder.
Can I cancel whenever I want?
Yes. There is no commitment — you can pause, switch products or cancel your subscription at any time via your account or by emailing our customer service.
When and how are my products delivered?
Delivery normally takes place within 1–5 business days after each monthly charge. Free shipping is always included. You receive a notification when your order is on its way.
What does it cost after the first month?
After the introductory price of 199 kr you pay the regular monthly price for your product. The exact price is clearly stated on each product page before you order — no hidden fees. Browse all our supplements to compare prices.
Do I have a right of withdrawal?
Yes, you have a 14-day right of withdrawal under the Distance Contracts Act. Contact us and we'll help you.
Are the products safe and approved?
Our supplements are formulated in Sweden with high quality standards. We only use EU-approved health claims and are transparent about contents and dosage on every product page.
Can I have several products at the same time?
Absolutely. Many people combine several supplements for their routine. Each product is managed in your subscription and you can add or remove whenever you want.
How do I contact you?
Email us at info@medvital.se or use our contact form. We normally reply within one business day.
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